1. Order Processing

  • Orders are generally prepared and dispatched within 1–2 business days after successful payment confirmation.

  • Orders placed after 2:00 PM IST, on weekends, or on public holidays are processed on the next working day.

  • During festive seasons, high-demand periods, or special sales, processing time may be slightly extended.

2. Shipping Partners & Charges

  • We deliver across India using reliable courier and logistics partners (surface or air, depending on location).

  • Shipping fees, if applicable, are calculated and displayed at checkout based on order weight, delivery location, and order value.

  • Occasional free-shipping offers may be available and will be clearly mentioned on the product or cart page.

3. Delivery Timelines

  • Metro cities: Usually delivered within 2–4 business days from dispatch.

  • Non-metro areas: Delivery may take 3–7 business days from dispatch.

  • Remote or out-of-delivery locations may require additional time.

  • Delivery timelines are estimates and may vary due to courier operations, weather, or local factors.

4. Shipment Tracking

  • Once your order is dispatched, tracking details will be shared via SMS or email.

  • Tracking updates may take up to 24 hours to become active after shipment.

5. Address & Contact Details

  • Please ensure that your delivery address and contact number are complete and accurate at the time of checkout.

  • We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

  • If a shipment is returned due to address issues or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

6. Delivery Attempts & Confirmation

  • Courier partners typically make 1–3 delivery attempts. Please keep your phone accessible during delivery days.

  • Some locations may require OTP verification or a signature at the time of delivery.

7. Damaged, Lost, or Delayed Shipments

  • If your package appears damaged upon arrival, please refuse delivery or record clear unboxing photos/videos and inform us within 48 hours.

  • In cases of lost or significantly delayed shipments, we will coordinate with the courier service and keep you informed. Resolution timelines depend on the courier’s investigation process.

8. Service Limitations

  • Certain pin codes or remote regions may have limited delivery services or longer transit times.

  • Currently, we ship within India only. For bulk orders or international shipping enquiries, please contact us directly.

9. Pre-Order & Back-Order Items

  • Products available on pre-order or back-order will have an estimated dispatch date mentioned on the product page or during checkout.

  • Orders containing such items are shipped together unless stated otherwise.

10. Order Modifications & Cancellations

  • Changes to shipping details or order cancellations are possible only before dispatch. Please contact us at the earliest.

  • Once an order has been shipped, modifications or cancellations cannot be made. Please refer to our Refund & Return Policy for further assistance.

11. Unforeseen Delays

Delivery timelines may be affected due to events beyond our control, including public holidays, festivals, strikes, natural disasters, or other force majeure situations.

12. Contact Information

For any shipping-related questions, please reach out to us:

Shyam Vanshi Pethe Wale (S S TRADERS)
Fatehabad Road, Agra, Uttar Pradesh, India
📞 Phone: +91-82797 71535
📧 Email: shyamvanshipethewale@gmail.com

 

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